Frequently Asked Questions
Everything you need to know about your BioLite shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I initiate a return or exchange?
You can return or exchange unworn items with original tags within 30 days of delivery. Simply visit our online Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I ensure I'm ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you already own to compare for the perfect fit.
Are your materials sustainably sourced?
Yes, BioLite is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.